Terms & Conditions

1. Acceptance of Terms

By accessing and using the CigarroSmart website and services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

2. Services Description

CigarroSmart, operated by Shenzhen HZN Intelligent Co., Ltd., specializes in the design, manufacture, and sale of AI-powered tobacco leaf grading machines and cigar tobacco shaping equipment. Our services include:

• Equipment sales and installation
• Technical consultation and support
• After-sales service and maintenance
• Training and documentation

3. Product Information

We make every effort to ensure that product descriptions, specifications, and images on our website are accurate. However, we do not guarantee that all information is error-free. We reserve the right to correct any errors and update product information at any time.

4. Pricing and Payment

4.1 Pricing

All prices displayed on our website are indicative and subject to change without notice. Final pricing will be confirmed in a formal quotation based on your specific requirements, order quantity, and delivery location.

4.2 Payment Terms

Payment terms will be specified in the sales contract and may include:

• Deposit upon order confirmation
• Progress payments during manufacturing
• Balance payment before shipment

5. Orders and Delivery

5.1 Order Process

1. Submit an inquiry through our website or contact us directly
2. Receive a detailed quotation
3. Confirm order and sign sales contract
4. Make deposit payment
5. Equipment manufacturing and quality inspection
6. Final payment and shipment arrangement

5.2 Delivery

Delivery times are estimates and may vary based on manufacturing schedules, customization requirements, and shipping conditions. We are not liable for delays caused by circumstances beyond our control.

6. Warranty

All CigarroSmart equipment comes with a standard warranty as specified in the sales contract. The warranty typically covers:

• Manufacturing defects
• Component failures under normal operating conditions
• Technical support during the warranty period

7. Limitation of Liability

To the maximum extent permitted by law, CigarroSmart shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use our products or services. Our total liability shall not exceed the amount paid for the specific product or service in question.

8. Intellectual Property

All content on this website, including text, images, logos, designs, and technical documentation, is the property of CigarroSmart and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

9. Confidentiality

Any information shared between parties during business discussions, including pricing, technical specifications, and business strategies, shall be treated as confidential and not disclosed to third parties without mutual consent.

10. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including but not limited to natural disasters, war, terrorism, government actions, or supply chain disruptions.

11. Dispute Resolution

Any disputes arising from these terms or our services shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to the competent court in Shenzhen, China, and governed by Chinese law.

12. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the modified terms.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us: